Privacy Policy

Information We Collect

We may collect the following information when you use our website, purchase products, contact support, or create an account:

• Account information such as username, email address, and linked platform accounts.
• Purchase and transaction records, including order history and payment-related information.
• Support requests, tickets, and communications sent through our website, email, Discord, or other support channels.
• Technical information such as browser type, device information, IP address, and website usage analytics.
• Product ownership and licensing information required to verify access to purchased products and services.

How We Use Your Information

We use collected information to:

• Deliver purchased products and services.
• Verify ownership and manage product licenses.
• Provide customer support and respond to inquiries.
• Process transactions and maintain order records.
• Improve website functionality, security, and user experience.
• Send important product updates, security notices, and service-related communications.
• Prevent fraud, abuse, unauthorized access, and violations of our Terms of Service.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Information may only be shared when necessary to:

• Process payments through trusted payment providers.
• Comply with legal obligations or lawful requests.
• Protect the rights, security, and integrity of FranCheese Store, its users, and its services.
• Investigate fraud, abuse, or violations of our policies.

Data Security

We implement reasonable administrative and technical measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online service can guarantee absolute security.

Data Retention

We retain account, purchase, and support information only for as long as necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

Third-Party Services

Our website may utilize third-party services, including payment processors, analytics providers, authentication providers, and communication platforms. These services operate under their own privacy policies and terms.

Your Rights

You may request to:

• Update or correct account information.
• Review information associated with your account.
• Request deletion of eligible account data where applicable.
• Contact us regarding privacy-related concerns.

Requests may be submitted through our support channels.

Children's Privacy

Our services are not intentionally directed toward children under the minimum age required by applicable laws. If we become aware that information has been collected improperly, appropriate action will be taken.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us through our official support channels.